Common Requests
What people usually ask about.
Browse the categories below for what to include in your email — it helps us help you faster.
§ I · INSTALLATION
Install & setup help
App won't launch, permission prompts you're unsure about,
first-launch errors, screen recording access denied.
Email about installation →
§ II · LICENSE
License activation & transfer
License key not accepted, moving to a new Mac, lost your key,
activation limit reached, refund requests.
Email about your license →
§ III · VERIFIER
Verifier & CLI tool
Early access to the verifier or CLI, verification check failed unexpectedly,
questions about the bundle format.
Email about the verifier →
§ IV · BUGS & FEATURES
Bug reports & feature requests
App crashed, recording quality issue, audio sync problem,
a feature you'd like to see in v1.x or v2.
Email a bug or feature →
For Faster Replies
What to include in your email.
None of this is required. But the more context you provide upfront, the faster we can give you a real answer instead of a follow-up question.
Always helpful
- Your macOS version (Apple menu → About This Mac)
- Your Mac model (e.g. MacBook Pro M3, 2024)
- The Case Ledger app version (Case Ledger menu → About Case Ledger)
- What you were trying to do
- What happened instead
- Any error message text (copy-paste, not a screenshot if possible)
Service Level
What to expect.
Case Ledger is built and supported by a small team. We aim to be honest about response times rather than promising what we can't deliver.
§ I · TYPICAL
One business day
Most emails get a real reply within 24 hours, Mon–Fri Mountain Time.
§ II · COMPLEX ISSUES
Two to three days
Reproducible bugs, technical investigation, or anything requiring a fix may take longer.
§ III · WEEKENDS
Next business day
We don't monitor email outside business hours. Urgent? Mark the subject [URGENT] and we'll prioritize Monday.